When submitting a ticket, please provide:
A description of the issue.
Whether it’s happened before, and if it affects all locations or just one.
What your PMS software is.
What outcome you’re expecting and/or where the information is displayed in your PMS software if applicable (include screenshots).
Any screenshots, links, or files that will help support your description, plus any error messages you see. The more screenshots the better.
The platform or tool involved (Website, Google Ads, Facebook, etc.).
Note: Some requests may fall outside standard support. Items that require extensive work or are outside the scope of your plan will be:
Routed to our team as a future feature request (added to a backlog and prioritized with other items, which may take time).
Or, if unique to your website, may require an additional fee.
You can send us a request anytime through either of these options:
Submit a ticket online: Click Here
Email us directly at: support@storsuite.com
The more details you provide, the faster we can route your request and get you a resolution.